Know the rules behind account access
Our Legal terms set out what you agree to when creating and using an account, including accurate registration details, phone verification before account access and the checks connected with wallet activity. Access is available where local law permits, and eligibility depends on local law in the
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place where you are located. Payment records can show DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, so the account name and transaction details need to match the information you submit. We may pause a request when details conflict, a payment reference cannot be
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confirmed or additional clarification is required. This page is the starting point for policy questions; the account support route can help you identify the relevant clause and request a correction. Our Legal terms may change when operating requirements change, and the current wording applies when you
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use the account.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.